Refund policy
North American Wholesale Florist, Inc.
Our business is processing, selling and shipping a perishable product and floral supplies. We do everything possible to ensure that our retail florists will receive top quality product from researched sources in the smallest amount of time from farm harvest. Certain things can happen, some beyond our control, that we need the following information in order to get credit from our growers or vendors:
Fresh Cut Flower Credit Policy
- Notify your salesperson within 48 hours of receipt.
- Discuss with your salesperson to determine how to solve the problem: replacement or credit.
- If possible, take pictures of the product.
- A picture or copy of farm label on box when available.
- Detailed description of the problem:
- Particular flower
- Condition causing problem
- Temperature being held at
- Please do not discard product before talking to your salesperson. Keep for possible return to NAWFI.
Supply Credit Policy
- A 10% restock fee will be applied to any hard goods returned after 14 days.
- A 60% restock fee will be applied to any hard goods returned after 30 days.
- No credit after 60 days of purchase date.
- Holiday merchandise cannot be returned post-holiday. Any issues with merchandise must be resolved before the related holiday has passed.
- It is the customer's responsibility to get the product back to NAWFI in the allotted time.
Harry C. Whelden III
President/General Manager
North American Wholesale Florist, Inc.
715 South 7th Avenue
Sioux Falls, SD 57104
1-800-877-8789